User Guide
Lost My Tickets
- If you lose your ticket, please inform the JR ticket counter or a train staff. You will need to repurchase the same ticket (for the same route, train, and class) for re-issuance, and the ticket will be marked as “Re-issued for Loss”.
- At the station of your destination, obtain verification from the gate attendant for the re-purchased ticket, and be sure to keep that ticket safe.
- If the lost ticket is found within one year, please bring both the re-purchased ticket and the original ticket to any nearby JR station. They will process a refund for the re-purchased ticket.
- Please note that if the re-purchased ticket does not have the same route, train, and class as the original ticket, a refund may not be possible. Additionally, the refund amount may vary if the lost ticket was purchased with special deals.
Popular Shinkansen Tickets
Shinkansen
Tokyo - Shin-Osaka
(Tokyo - Osaka)
Shinkansen
Tokyo - Kyoto
(Tokyo - Kyoto)
Shinkansen
Tokyo - Nagoya
(Tokyo - Aichi)
Shinkansen
Tokyo - Hakata
(Tokyo - Fukuoka)
Shinkansen
Shin-Osaka - Tokyo
(Osaka - Tokyo)
Shinkansen
Shin-Osaka - Nagoya
(Osaka - Aichi)
Shinkansen
Kyoto - Tokyo
(Kyoto - Tokyo)
Shinkansen
Kyoto - Nagoya
(Kyoto - Aichi)
Express
Narita Airport Terminal 1 - Tokyo
(Tokyo - Tokyo)
Express
Tokyo - Narita Airport Terminal 1
(Tokyo - Tokyo)
Express
Shinjuku - Kawaguchiko
(Tokyo - Kanagawa)
Express
Sapporo - Hakodate
(Hokkaido - Hokkaido)
