User Guide
Boarding
Boarding procedure
To pass through the ticket gate, insert both the boarding ticket and the limited express ticket, make sure to retrieve the ticket when it comes out the other side. Next, head to the designated platform as indicated on the electronic display board. When the train arrives, the doors will automatically open, allowing you to board, then find your seat as specified on your ticket. If you've reserved an Unreserved seat, there is no specific seat arrangements, so you're free to choose any available seat in the unreserved seating area. While there are no requirements for baggage inspection or ID presentation during boarding, please be aware that station staff may occasionally ask to see your ticket while onboard. It's advised to keep your ticket easily accessible.
- Please be aware that You CANNOT board with the QR code that you will receive after your order. You need to acquire your physical tickets using the QR code before boarding the train.
Tickets & Platform Display
Boarding Ticket
Boarding Ticket / 乗車券
- Departure Station
- Arrival Station
- Validity Period
Limited Express Ticket
Limited Express Ticket / 特急券
- Departure Station
- Arrival Station
- Departure Date & Time
- Train Name & Type
- Car Number
- Seat Number
Platform Display
Platform Display / 発車案内
- Train
- Train No.
- Departure Time
- Destination
- Tracks
- Unreserved Seats Cars
- These are sample images. The displayed information may be different.
After boarding
During your ride in the Shinkansen, you may be asked to show your ticket for verification, so be sure to have your boarding ticket ready.
Popular Shinkansen Tickets
Tokyo - Shin-Osaka
(Tokyo - Osaka)
Tokyo - Kyoto
(Tokyo - Kyoto)
Tokyo - Nagoya
(Tokyo - Aichi)
Tokyo - Hakata
(Tokyo - Fukuoka)
Shin-Osaka - Tokyo
(Osaka - Tokyo)
Shin-Osaka - Nagoya
(Osaka - Aichi)
Kyoto - Tokyo
(Kyoto - Tokyo)
Kyoto - Nagoya
(Kyoto - Aichi)
Narita Airport Terminal 1 - Tokyo
(Tokyo - Tokyo)
Tokyo - Narita Airport Terminal 1
(Tokyo - Tokyo)
Shinjuku - Kawaguchiko
(Tokyo - Kanagawa)
Sapporo - Hakodate
(Hokkaido - Hokkaido)
